🤝 Agreement to Terms
By accessing and using Grade1Foods services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Age Requirement: You must be at least 18 years old to place orders. Minors may use our services with parental supervision.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
🍽️ Food Ordering Services
Menu Accuracy: We strive to keep our menu accurate, but prices and availability may change without notice.
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders.
Delivery Areas: We deliver within specified areas only. Delivery charges apply as displayed during checkout.
Delivery Time: Estimated delivery times are approximate and may vary due to weather, traffic, or high demand.
💳 Payment Terms
Payment Methods: We accept credit cards, debit cards, digital wallets, and cash on delivery (where available).
Pricing: All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
Payment Processing: Payments are processed securely through encrypted channels. We do not store complete payment information.
Failed Payments: Orders with failed payments will be automatically cancelled.
🔄 Cancellation & Refund Policy
Order Cancellation: Orders can be cancelled within 2 minutes of placement for a full refund.
Restaurant Cancellation: If the restaurant cancels your order, you will receive a full refund within 3-5 business days.
Delivery Issues: If your order is significantly delayed or not delivered, contact us for a refund or reorder.
Food Quality: If you're unsatisfied with food quality, report within 1 hour of delivery for resolution.
Refund Processing: Refunds are processed to the original payment method within 5-7 business days.
🚫 Prohibited Uses
- Using our services for any illegal or unauthorized purpose
- Attempting to gain unauthorized access to our systems
- Placing false or fraudulent orders
- Harassing or abusing our staff or delivery partners
- Violating any local, state, or national laws
- Interfering with the proper functioning of our services
- Using automated systems to place orders or scrape data
🛡️ Limitation of Liability
Service Availability: We strive for 99% uptime but cannot guarantee uninterrupted service availability.
Food Safety: While we maintain high standards, we are not liable for allergic reactions or dietary restrictions not communicated.
Third-Party Services: We are not responsible for issues with third-party payment processors or delivery partners.
Maximum Liability: Our total liability for any claim shall not exceed the amount paid for the specific order in question.
🏪 Intellectual Property
Trademarks: Grade1Foods, our logo, and brand names are our registered trademarks.
Content: All website content, including text, images, and recipes, is protected by copyright.
User Content: By submitting reviews or photos, you grant us a license to use this content for promotional purposes.
Respect IP: Users must respect our intellectual property and not use our content without permission.
⚖️ Dispute Resolution
Customer Support: First, contact our customer support team at support@grade1foods.com or +91-9876543210
Mediation: If direct resolution fails, we encourage mediation through a neutral third party.
Jurisdiction: Any legal disputes will be resolved in the courts of Mumbai, Maharashtra, India.
Governing Law: These terms are governed by the laws of India.
🔄 Terms Modification
We reserve the right to modify these terms at any time. Significant changes will be communicated via email or app notification.
Continued Use: Your continued use of our services after changes constitutes acceptance of the new terms.
Last Updated: December 2024
Effective Date: These terms are effective immediately upon posting.
